Terms and conditions

Terms and Conditions

The conditions stated below apply to all purchases made on the Mikala Mortensen web shop. All information on the webpage and in relation to the order is in English and purchase agreement is made in English. The terms and conditions of purchase are accepted by the customer upon the placing of the order, wherefore they should be read carefully.

Last updated: Juni 2021

Business information
Mikala Mortensen
Vat number: DK27097731
Established in: 2004
Address: Storegade 13

DK3740 Svaneke

Phone: +45 22854460

You are more than welcome to contact us for further information, special requests and questions. Please direct your request by e-mail or phone from Monday to Friday between 11:00-18:00. Kindly have your order number available.

How to order:

In order to make a purchase at mikalamortensen.dk kindly follow these steps:

1. Select the product(s) you want to purchase and place in basket, hereafter please proceed to payment

2.Enter your personal data

3.Choose mode of shipment and payment

4.Accept our terms and conditions of payment

5.Make sure all information is correct and approve the amount of purchase

6.You have now placed your order and will shortly receive a confirmation on your email

7.Once your order is received and packed, you will receive a confirmation of shipment on your email. This confirmation also applies as your invoice. Once the shipment is made, money will be drawn from your account and the purchase finalized

Safety and guarantee upon payment

All payments made on mikalamortensen.dk are conducted using a SSL encrypted E-pay page which has been approved by NETS (formerly known as PBS). Mikala Mortensen therefore has no access to your account details.

The mode of payment furthermore protects your account from abuse, since money are refundable from your bank should you chose to file a complaint – this happens if an order fails to be delivered and amount is drawn from your card or if the wrong amount is drawn.

Payment option

All prices listed on mikalamortensen.dk include VAT and are valid upon making of purchase. However, we make certain reservations in terms of misprint, spelling errors and products, which are out of stock. If you are yet to turn 18, we need permission from your parents or guardian before making a purchase.

At mikalamortensen.dk you can pay with Mobilepay and the following cards: Dankort,Visa Electro, MasterCard, Visa, JCB, Using bank transfer, the order is not shipped before amount is transferred to our account.

Shipment price

Denmark: DKK. 65,- 

Europe: DKK 250,-

Rest of the world: DKK 450,-

Time of delivery

All orders are shipped within 3 working days.

The dillivery time normally are :

Denmark: 1-5 working days
Europe: 2-6 working days
Rest of the world: 3-6 working days

Be aware: For countries outside of EU delays may occur due to custom controls. 
In general, delays may occur in special busy occasions - for example Christmas.

Countries outside EU
Be aware: when you are ordering from countries outside the EU, your parcel can be charged with the local taxes or fees, when entering the country.
The amount of the taxes or fees depend on which country, you are ordering from. 
The payment of these taxes or fees are the customers own responsibility. 

The country's customs may delay your parcel until the payment has been done. 


Right of cancellation

You always have two weeks’ right of cancellation when shopping at mikalamortensen.dk The right of cancellation dates from the day you receive the order at your address. In order to return an order, the seal must not be broken and amount and conditions of the product(s) should be the same as when you received it i.e. unused, without flaws and in original wrapping.

Using the right of cancellation, freight (shipment) and postage are at your own expense.

Returns must be made to

Mikala Mortensen

Storegade 13

3740 Svaneke


Kindly remember to return your order as insured parcel.


If you wish to return a product, kindly fill in a return form in order to facilitate the process and make your money return as fast as possible. Mikala Mortensen will pay back the full amount to your bank account once the item is returned and inspected in coherence with the terms of return. It is important that you enclose the return form with all the necessary information in the package as well as the order confirmation and a copy of all correspondence relating to the return and send it to our return address:

Mikala Mortensen

Storegade 13

3740 Svaneke


Returns send as cash-on-delivery are NOT accepted and such return are invalid.

Should you refuse to accept our delivery, the package is automatically returned to us and your credit note will be deducted 150 DKK for freight and return.


In accordance with the Danish Sale of Goods Act, you have two years warranty on all products. This means, that you hold the right to complain about flaws and imperfections about the product, which arise within the first two years on the condition that the flaw/imperfection is not due to misuse and other damaging behavior. Should you discover flaws and imperfections upon receiving your purchase, kindly contact us as soon as possible within five days.

As a consumer you have the possibility to get your product repaired, replaced, get you money back or receive a discount in accordance with the circumstances of the claim. We will refund all reasonable shipment costs paid by you returning the product in case the complaint is valid.

Please note that all jewellery with surface finish such as gold plating, oxidation, polish and frosting will wear out gradually and disappear in time. Therefore, this is not considered reason for complaint. Should you desire to have your jewellery gold plated again, we are happy to do this at an additional cost.

Politics concerning personal data

All information is treated with the greatest discretion possible. Personal information such as name, address, phone number and email is used for shipment and mails ONLY. All information concerning payment and credit cards is protected, which means that the information is encrypted once exchanged between you internet browser (cardholder) and the PBS server. Information is never passed on to third party from Mikala Mortensen
Responsible for data is:

Mikala Mortensen

Storegade 13

3740 Svaneke



Mikala Mortensen uses cookies in order to optimize our website and make it more functional for your benefit. A cookie is a small text file, which is downloaded by your browser from Mikalamortensen.dk and is read by Mikalamortensen.dk upon your return to the page. The cookie contains information about the products you have in your basket, so they are still there, even if you leave the site. Thus, cookies are for your convenience and should not be confused with spyware or virus. Most browsers enables you to choose, how cookies should be handled – often you will be notified, once a website has saved a cookie. You are also able to delete all cookies saved by your computer.

Statistic journals

Mikalamortensen.dk uses statistic journals, which means, that a statistic system gathers information in order to get an overall picture of customer behavior at the website. At Mikalamortensen.dk, statistic journals are only used in order for us to optimize the website and its functionality.


Mikalamortensen.dk makes certain reservations in regards to products, which are out of stock, misprint, spelling errors and changes in delivery as well as delays which are out of our control i.e. force majeure. Mikalamortensen.dk are not responsible for misprints on the webpage such as prices etc.